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Raising a concern

Guidance on how and when to make a complaint about a worker or someone applying to register.


Changes due to COVID-19

We've put temporary emergency measures in place to allow social service workers and employers to concentrate on their response to the COVID-19 pandemic.

While these remain in place, we will only investigate allegations of the highest risk cases where there is a serious concern about a worker’s fitness to practise. This includes:

  • sexual misconduct, including indecent images of children
  • violent or threatening behaviour
  • serious dishonesty, including theft abusive or neglectful behaviour towards a person using services
  • behaviour that is fundamentally incompatible with registration such as serious criminal acts
  • health which is not being managed and affects the safety of people who use services*.

*COVID-19 can be managed by applying up to date government advice and is not a health matter we would investigate. If a worker attends work when an employer has concerns about their health, the matter should be resolved by discussion between employer and worker.

Read about fitness to practise changes during COVID-19 here.


We regulate people working in social services to make sure that you can have confidence they have the right skills, values and training to do the job. The police and public bodies can use the Employer Referral Form to refer a worker to us but may not need to complete all sections.

We consider concerns about registered workers and students or workers and students applying to register with us.

You can check if a person is registered by searching the Register or by calling us on 0345 60 30 891.   

The Care Inspectorate regulates care services in Scotland. If you are unhappy about a care service, you can complain to them through their website or call them on 0345 600 9527.

 

Contact us online

Use the form below to contact us selecting your type of enquiry from the dropdown.
Please complete all the fields marked *. This will help us to deal with your enquiry more efficiently.

 

Thank you for contacting us.

We have received your complaint and a member of our team will be in touch with you.

We aim to respond to all complaints within five working days.

Thank you for contacting us.

We aim to respond to all email enquiries within seven working days.

If you would like to update your details such as your address, contact details or employment you can now do this yourself online.

Please go to the Sequence portal and either log into your existing account or create an account to provide us with an update.

Thank you for contacting us.

We aim to respond to all email enquiries within seven working days.

Guidance for survivors of child abuse while in care in Scotland

This section provides information for survivors of child abuse while in care and their families or friends who may want to raise a concern about a social service worker.

Find out more here

The Rules and our decisions guidance

View the documents that set out how we carry out our regulatory function and provide guidance to decision makers on when to apply the different sanctions available to them.

The Codes of Practice

Revised Codes of Practice came into effect on the 1st of November 2016. The Codes set out the standards of practice and behaviour expected of social services workers and their employers.

What we publish about hearings and decisions – Fitness to Practise Public Information Policy

Read The Public Information Policy to see what information we publish in advance of our hearings, what we don’t and why.