When this happens we’d like to know so we can try to put things right.
We have a guide for members of the public who want to make a complaint. Our complaints handling procedure has in-depth information on how we report on and learn from complaints. You can also read our reports on our complaints performance here.
To make a complaint about the SSSC, use the form here. If you would prefer to contact us directly, please provide:
Providing as much detail as possible will help us to investigate your complaint.
If you want to complain or raise a concern about a social service worker please complete the raising a concern about a worker form here.
We define a complaint as an expression of dissatisfaction about the way we work, including the conduct of our staff.
Your complaint may involve more than one part of the organisation or be about someone working on our behalf.
We will investigate anonymous complaints if possible, however the fact it is anonymous in nature may prevent a full investigation.
We want to resolve complaints as quickly and as simply as possible. Please raise your complaint with the member of SSSC staff you have been dealing with. If you feel you can't complain directly to them, please refer your complaint to their manager. You can find out who this is by contacting the SSSC by email: firstname.lastname@example.org or by telephoning 0345 60 30 891.
Let us know what the problem is, how it happened, and what you would like us to do to sort it out.
We will give you our decision within five working days. If we need more time to investigate we will tell you.
If we can't resolve your complaint at this stage, we will explain why and tell you what you can do next. We might suggest you take your complaint to stage two.
Stage two deals with two types of complaint:
When using stage two we will:
If our investigation will take longer than 20 working days, we will tell you and agree revised time limits.
If at the end of stage two you remain dissatisfied you may complain to the Scottish Public Services Ombudsman (SPSO).
If you have any concerns about a regulated care service in Scotland you can:
Read our reports on our complaints performance.Download the complaints performance report
Find out more about registering with the SSSC including what qualifications you need and how much it costs.
Discover our free learning resources and how our work can support your learning and development.
Read more about our fitness to practise process, registrant responsibilities and how to make a complaint about a worker.