Working with people who use services, carers and workers, we have developed resources to support workers and organisations to share, develop and embed personal outcomes approaches in practice. A personal outcomes approach underpinned the co-design of these resources with collaboration, inclusion, informed choice and outcome focus integral to their development.

Our ebook focuses on personal outcomes and enabling conversations that meet the requirements in the Carers (Scotland) Act 2016 for carer support planning and builds connections with self-directed support and anticipatory care planning.

Although the ebook is to support professional practice around the production of adult carer support planning and young carer statements, the focus is broader than this. Although not all health and social care practitioners are directly involved in carer support planning, most do have regular contact with unpaid carers. So with the broader workforce in mind, the ebook includes examples and interactive resources to encourage consideration of carers by all practitioners. It also connects to other resources including EPiC (Equal Partners in Care) and Coalition of Carers in Scotland Resources.

Booklet and mapping guide

Our awareness raising information booklet on understanding personal outcomes includes information on values, principles, key elements of the approach and further resources to help develop and embed personal outcomes in practice.

Our mapping resource scopes and explains the range of related approaches, policies and projects around personal outcomes, person-centred working and personalisation across health, social care, housing and wider public services, clarifying similarities and differences with examples drawn from the public, private and third sectors.

Find the personal outcomes planning resources here.

Other personal outcomes resources

The personal outcomes collaboration website is an evidence based website full of practical resources on personal outcomes and is the main website for the Personal Outcomes Network.

The Personal Outcomes Network is a national cross sector group with membership from across health, social care and housing. Members work in a wide range of roles but share a common passion for developing and implementing personal outcomes approaches locally and nationally. The network meets quarterly. It is an open group based on self-organisational principles, which aims to offer a safe place for reflection and sharing of practice through stories, learning, resources and evidence.

If you are interested in joining the Personal Outcomes Network, please email

Carers Act 

We developed the resources to support implementation of the Carers (Scotland) Act 2016. There are currently 788,000 people in Scotland who are caring for a relative, friend or neighbour, according to estimates, including 44,000 who are under the age of 18.

You may be a parent, partner, son or daughter, sister or brother or friend to someone who needs support as a result of their illness, condition or disability. If you provide them with help and support to manage their life you are also a carer.

The Carers (Scotland) Act 2016, which came into effect on 1 April 2018, is designed to support carers and make caring more sustainable.

The Carers (Scotland) Act includes the following duties.

  • Duties on responsible local authorities and other responsible authorities to prepare an adult carer support plan (ACSP) or a young carer statement (YCS) to identify each carer’s needs for support and personal outcomes.
  • A duty on local authorities to provide support to carers, based on the carer’s identified needs which meet the local eligibility criteria. Even if a carer needs are not eligible at that time, they should still be able to access preventative services including the information and advice services the local authority is required to provide under the Act. Responsible local authorities should also consider the carer’s own strengths or if any other support might be available in the community to meet their needs.