Introduction
We are developing guidance and training materials to support people working in social work, social care and children and young people services across Scotland in the safe use of artificial intelligence (AI). Common AI tools include ChatGPT, Google Gemini, Alexa, Claude and CoPilot and there are others created specifically for the sector, such as Magic Notes.
To do this we need to understand how the sector is using AI and what support we can provide. If you’d like to get involved and share how you are using AI please complete our short survey(Opens new window).
While we gather this information, we’ve outlined some key principles to help you use AI safely and responsibly.
Five key principles for the responsible use of AI in social work, social care and children and young people services
Put people first
Use your professional judgement and prioritise human connection. AI should help you spend more time with the people you support, not replace the care you provide or their right to ask questions and make their own decisions.
Work safely and securely
Never use unauthorised AI tools. Only use AI tools approved by your organisation that are designed to keep people’s information safe. Follow your organisation’s data protection policy.
Be open and get consent
Tell people when you’re using AI for work tasks. Get consent from the people you support when using AI in their care. Don’t hide that you’re using AI and always check AI generated information.
Challenge bias
AI can discriminate against some groups based on their ages, backgrounds, cultures and situations. Be prepared to identify and challenge biased decisions. Never use AI as your only source of information when supporting people.
Take accountability
Check AI recommendations before acting on them. AI is not responsible for your actions and decisions, you are. If you notice problems or inaccuracies, report them to your manager straight away.
Key principles poster
We’ve created a poster for you to display in your service to remind your staff to use AI safely and responsibly.
You can download the poster(Opens new window) or order a copy by emailing [email protected] with your contact details and postal address.