Registration help centre

At the top right hand side of our website click on the blue button ‘Sign in to MySSSC’ as shown below.

If you’re using a mobile phone, click the three lines icon, the MySSSC login is at the bottom of your screen as shown below.

If possible, use the Chrome web browser. Chrome provides the best experience using MySSSC and the SSSC website. Up to date versions of Edge and Firefox are also suitable. 

If you’re using a Mac you might experience some differences navigating through the menus on our website. 

You can check your web browser at https://www.whatsmybrowser.org/(Opens new window) 

Make sure you’re using the most up to date, supported browser. 

• Download the current version. 

• Clear your history, cache and cookies. 

• Close down your web browser then open it again. 

• Try to use MySSSC again. 

You can download the most up to date, supported web browser here.(Opens new window) 

You can find out how to clear your history (cache) here.(Opens new window) 

Try to log into MySSSC again 

Close and reopen your browser. Try to login to MySSSC again. If you’re still having problems, please call us on 0345 60 30 891 or use the contact us form on our website(Opens new window) and provide the following information. 

• The browser you’re using and the version. 

• The device you are using (computer, mobile, tablet). 

• The issue you are having. 

MFA is added security, helping to make sure only the authorised user can access MySSSC. You will receive a security code by email or text message. Enter the code, your email and password, this will allow you to access MySSSC. 

How do I get my security code? 

If we have your mobile phone number, you’ll receive your security code by text message. 

If we don’t have your mobile phone number, you’ll receive your security code by email. When both your mobile phone number and email address are in your MySSSC account, you can choose to receive the code by email or text message. 

Should I select ‘remember this browser’? 

MFA is designed to enhance security, further protecting your data. We do not recommend you select ‘remember this browser’ especially if using a shared device. 

If you’ve tried to sign into your account too many times, it will be locked for 15 minutes. Try again in around 15-20 minutes. 

Check you’ve entered the correct email address when requesting a password reset. 

Check your spam and junk mailbox folders. 

We find that when people can’t create an account it’s usually because they already have one. 

Try to sign into MySSSC using your email address and password. If you can’t remember your password, choose ‘Forgot your password?’. 

If you are still having difficulties, please call our helpline on 0345 60 30 891. 

Visit our How do I register page for information on parts of the Register, fees and what information you’ll need to apply for registration. 

Watch our step by step video on how to apply through MySSSC(Opens new window)

You can start a new job in social care, children’s or young people’s services without a qualification and work towards it. We’ll register you on the condition you gain the qualification. This is known as a qualification condition. 

You can find out what the main qualification is for your level of job role and service type on our Help with Register parts, fees and qualifications page. 

Social workers must hold a social work qualification and social work students must be on a social work course before applying for registration. 

It depends on the role you’re doing and the type of service you work in. 

Find out more about the main qualifications to meet registration requirements here. 

I have a qualification that isn’t on your list, will you accept it for registration? 

If your qualification isn’t on our list, please send us a photo of the certificate issued by the awarding body, for example SQA, when you apply for registration. We’ll check to see if we accept it and let you know. 

A Notice of Decision is a letter that we legally need to send you before we can register you with a qualification condition, which is why it looks so formal. A qualification condition does not affect your ability to work. 

We’ve sent you it because either: 

• you do not currently have a qualification 

• you haven’t sent us a photo of your qualification certificate 

• the qualification you sent us does not meet our registration requirements. 

You should disagree with the decision if: 

• you have a qualification that you haven’t sent to us 

• you feel our decision not to accept your qualification is inaccurate and want to provide further information. 

If you disagree, please contact us within the timescale on the Notice of Decision. 

If you agree with our decision to register you with a qualification condition, you don’t need to do anything. We will register you around 14 days from the date on the Notice of Decision. 

You must gain a relevant qualification for registration by the date on the Notice of Decision to meet your qualification condition.  

You can find this in ‘My registrations’ area in your MySSSC account. 

In MySSSC your registration status and your registration certificate will say if your registration is subject to a qualification condition.   

Who is responsible for my qualification condition? 

You are responsible for making sure you gain a qualification that meets our registration requirements. 

Your employer also has a responsibility to provide you with support to gain qualifications under the Code of Practice for Employers.    

The support employers can provide may differ, some may: 

• fund your qualification 

• have access to a training provider 

• offer support to help you access funding and training yourself. 

It’s important to speak to your employer to find out what support is available to help you gain your qualification.     

How do I access funding to gain a qualification? 

You may need to fund your qualification yourself. 

If you’re studying a part time course at SCQF level 7-10 and have an income of £25,000 or less you may be eligible for the part time fee grant. You can find out more on our social care careers and education page or our children and young people careers and education page.

The Voluntary Sector Development Fund (VSDF) supports voluntary sector organisations providing social services. Eligible organisations can apply for this annual funding between July and September. You can find out more on our information for employers careers and education page.

You should also ask your employer and training provider about any available funding. 

You are responsible for ensuring you gain a qualification that meets our requirements. 
 
Your employer also has a responsibility to provide you with support to gain qualifications under the Codes of Practice for Employers.    
 
The support employers can provide may differ from one organisation to the other: 

• some may fund your qualification 

• some may have access to a training provider 

• some may offer support to help you access funding and training yourself. 

It is important you speak to your employer to determine what support is available to you to help you gain your qualification.  

You should ask your employer to help you find a training provider. 
 
If you do need to find a training provider yourself and you are going to undertake an SVQ, you can find local providers on the SQA website(Opens new window).  

• Choose the relevant award, for example Social Services and Healthcare at SCQF level 7. 

• Click ‘Where can you take this course?’. 

• Enter postcode or location and click ‘Find centres’ to show the training providers and their contact details. 

Alternatively, you can search the internet for training providers in your area.

It’s important you make every effort to gain your qualification in the time given but we appreciate there may be times when this isn’t possible.    

We investigate cases on an individual basis to consider if we can give you more time to achieve a qualification. We’ll contact you a few weeks before your qualification condition expires for more information. You don’t need to contact us before this. 

If you don’t gain your qualification we will ask you to provide the following information in your MySSSC account. 

• What you did to try to gain your qualification. 

• What stopped you from gaining a qualification in the timescale? 

• What you did to gain relevant funding.  

• What you did to find a training provider to undertake your award. 

We’ll also contact your employer and your training provider/s to provide information so we have an understanding of your circumstances. We may also ask you for any evidence relevant to supporting your case. 

We will either: 

• give you more time to gain a qualification 

• remove you from the Register.

Watch our step-by-step video(Opens new window) to guide you through how to tell us about your qualification condition.

If you require text transcripts of any of our videos, please contact us to discuss your requirements.

Once you’ve gained a qualification that meets your condition, go to your MySSSC account and follow the steps below. 

Please note, if you have training certificates, such as first aid, or manual handling you should keep these for your own records but please don’t upload them in MySSSC. 

Click on ‘My registration conditions’ in your MySSSC account. 

1. Answer ‘yes’ to ‘Have you gained a qualification to meet the condition on your registration?’ 
2. Click on the pink arrow at the right hand side and select ‘Update’. 
3. Click ‘Add document’.
4. Upload a photograph of your qualification certificate. Click ‘save’ to send it to us.

If the qualification meets your registration condition, you’ll receive a confirmation email and we will update your record. 

If you’ve started  an application but want to delete it, follow the instructions below.

• Sign into your MySSSC account. 
• Click on the ‘Applying for registration’ tile to view your application/s.
• You will see a list of the application/s you have in progress and for which part/s of the Register.
• Click the pink dropdown arrow beside the application and select ‘Delete’.
• Confirm that you want to delete the application by clicking the black ‘Delete’ button.

You may need to repeat these steps if you have more than one application in progress to delete. 

You can start a new application at any time by clicking on the ‘Applying for registration’ tile on your MySSSC homepage then select the ‘Click here to apply’ button. 

Please check with your employer to find out if you require registration and/or for which part/s of the Register.

Please see the Help with Register parts, fees and qualifications page. 

Applicants pay their fee in their MySSSC account when applying. 

Registrants pay their annual fee in their MySSSC account when completing their annual declaration. 

Your fee is due at the same time as your annual declaration. We will send you a reminder one month before. 

Unfortunately, the application fee is non-refundable. This is because the application fee is for the cost of processing your application. 

Please note, we will not refund applications: 

• if we reject your application because you do not respond to our requests for more information in time 

• if you apply then no longer need to register because your circumstances change. 

Please see the managing my registration page. 

You can find details of how to claim tax relief on the managing my registration page. 

Watch our video about changing your employment in MySSSC(Opens new window)

Watch our video about how to complete an annual declaration(Opens new window)

Continuous professional learning (CPL) is the learning we do for work which helps us develop our knowledge, skills and professional behaviour so we can deliver our best practice. You are required to complete CPL throughout your registration with the SSSC. For all information and frequently asked questions on CPL please visit our CPL website.(Opens new window)

Please read the guidance before applying for this role. 

From your MySSSC homepage, click the ‘Are you an employer?’ tile. 

Search for your organisation, select the role, fill in all the fields, then click ‘Submit’. 

Your request is sent to your organisation’s lead countersignatory for approval. 

Visit our Employers page for further information. 

Read our guidance SSSC Registration – the six-month rule and exceptional circumstances for more information. 

To access the employer’s area of MySSSC you must have a MySSSC account and be a countersignatory or have employer access. 

In your MySSSC account click the ‘My employees’ tile. 

You will see the organisations you have employer access to. Select the required organisation. 

You can find out how to request employer access above. 

Read more about becoming a countersignatory in our Countersignatory guidance. You can create a MySSSC account here(Opens new window). 

In your employer’s area, click the ‘Search people who are registered’ tile. 

You will see a list of all your organisation’s registered workers. 

You can use the sliders to see workers who have an overdue annual declaration or have been removed from the Register. 

Use the search box to look up specific information, for example to see all workers in a care service, enter the care service name or number in the search. 

Countersignatories can select ‘View and amend details’ to tell us if a worker has left your organisation, upload qualification certificates, declare offence, disciplinary or health matters. You can also view their registration certificate. 

To update information, click ‘Submit’ to send it to us. 

In your employer’s area, click the ‘Search for workers applying for registration’ tile. 

You will see a list of workers who have started an application and selected your organisation as their employment. 

Applicants will stay on this list until we process their application or they delete it. 

You can use the search box to find an applicant. 

From your employers area, click the ‘Endorse applications/renewals’ tile. 

Click here to watch a video about endorsing an application and employer changes in MySSSC(Opens new window)

In your employer’s area click the ‘Endorse applications tile’. 

You will see a list of applications submitted to you for endorsement. 

Click ‘Select’ to open the endorsement section. 

Please note, you’ll receive an email when you are selected for endorsing. You have two weeks to complete this. If you need more time, click ‘Request extension’ and give your reasons. You will get an additional seven days each time you request an extension up to a maximum of six weeks. 

You will be asked to: 

• provide Protection of Vulnerable Groups (PVG) details – a PVG scheme membership is mandatory for registration 

• confirm that the part/s of the Register they have applied for is correct 

• provide the care service/s of where they work and the level they’re working at 

• provide the date they started in your organisation 

• provide the date they started in their current role. 

To check the information the applicant has provided click ‘Go to application’. 

Once you’ve entered the information select one of the following. 

• Endorsement Given – you’re happy to endorse the application. 

• Qualified Endorsement Given – you’re happy to endorse but want to declare other relevant information (provide this in the ‘Further information’ box). 

• Partial Endorsement Given – if you’re forwarding the endorsement to another countersignatory to make a final decision. 

• Endorsement Refused – if you’re not happy to complete the endorsement. This could be for many reasons including incorrect or missing information provided by the applicant. 

• Endorsement Rejected – Incorrect Endorser – if the applicant has selected you to endorse their application in error. 

When you click ‘Submit’ the applicant will receive an email with instructions for the next steps. 

In your employer’s area click the ‘Endorse name changes’ tile. 

You’ll see all requests in the table. Click the arrow and ‘View details’ to open the request. 

You’ll see the name we have for the registrant and the name they want to change it to. 

Select ‘Endorsement Given’ or ‘Endorsement Refused’ and click ‘Submit’. 

If you believe the information is incorrect, please choose ‘Endorsement Refused’. 

In your employer’s area click the ‘Choose a countersignatory to receive notifications when workers are removed’ tile. 

Please note, this tile is only available to lead countersignatories. 

You can have a maximum of three people with employer access to receive email notifications. Those people are listed at the top of the page. 

To update the list simply untick to remove or tick to add someone. 

Once you’ve finished making changes click ‘Save’. 

In your employer’s area click the ‘Maintain my list of people in my organisation with employers’ access to MySSSC’ tile. 

Please note, this tile is only available to lead countersignatories. 

You’ll see a list of people who have employer access and their current role. 

To change their work contact details, parts of the Register they are responsible for or to remove their employer access select Yes in the ‘End countersignatory role?’ box. 

Once you’ve completed your changes, click ‘Submit’ 

In your employer’s area, click the ‘Approve a countersignatory’ tile. 

Please note, this tile is only available for lead countersignatories. 

You’ll see all your organisation’s requests here. 

Approve or reject the request. 

If your organisation has other lead countersignatories the request may already approved or rejected. Click the ‘Search people who are registered’ tile in your employer’s area to check. 

Watch our video about how to apply for registration in MySSSC(Opens new window)

Watch our video about how to complete an annual declaration(Opens new window)

Watch our video on how to tell us about your qualification condition when requested by SSSC(Opens new window)

Watch our video on how to tell us about changes to your employment details in MySSSC(Opens new window)